The TotalCare program provides full warranty coverage for a period of three years for each enrolled Ovation adjustable volume, electronic single channel, macro and multichannel pipette. The program provides two Calibration Plus™ or Calibration Platinum™ (multichannel models) services and/or repair procedures per year, including any needed parts. Registered users receive automatic e-mail notifications one month prior to scheduled calibration.

The TotalCare Program includes:

• 2-day turnaround for Calibration Plus™ service and most repairs (adjustable volume models)
  
  
• 3-4 day turnaround for Calibration Plus (electronic single channel models) and Calibration Platinum™ services (multichannel models) and most repairs
  
  
• In-factory repair by the manufacturer
  
  
• ISO/DIS 8655/I-4 (POVA), NCCLS 18-P and NIST compliant procedures
  
  
• Calibration performed in temperature/humidity-controlled room
  
  
• Performance verification to original factory specifications
  

If more than two calibration procedures per year are anticipated (i.e. some SOP’s require more frequent calibration intervals), they can be pre-purchased at the time of enrollment for an additional cost.

Cost

Ovation adjustable pipettes:
         3-year Program (6 calibration/repairs) $ 299
         Additional calibration/repairs (each)    $  40

Ovation electronic single channel and macro pipettes:       
         3-year Program (6 calibration/repairs) $ 399      
         Additional calibration/repairs (each)    $  55

Ovation multichannel pipettes:
         3-year Program (6 calibration/repairs) $ 499
         Additional calibration/repairs (each)    $  75

Note: Verification of pipette original delivery date (shipping document) and serial number are required for enrollment of a pipette in this program. If enrollment in this program is requested outside the first six months of service, the pipette must be inspected and calibrated (using Service As Required at left) prior to acceptance in the TotalCare Program.